Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and free of scuffs; we recommend trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, suede, and high-quality vegan alternatives. Material specifications are listed under the 'Details' section of each product.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
Do you offer wide or narrow width options?
Select styles are available in wide (EE) and narrow (B) widths. You can use our sidebar filters to shop specifically by width availability.